Delivery, Returns and Refunds

Delivery 

We use ParcelForce for all orders within Mainland UK. Standard Delivery usually takes 3 - 5 working days, although we endeavour to deliver earlier than this where possible. Please see below for more information.

For all Next (working) Day Delivery options and Saturday Delivery your order must be placed by 3pm Monday-Friday to qualify. For example, if you place an order at 5pm on a Monday it will be delivered to you on the Wednesday. If you order Next (working) Day Delivery after 3pm Friday or at the weekend, it will be delivered on Tuesday.

Drivers will not deliver to anywhere or anyone apart from the person at the address given. Alcohol to be delivered to the person named on the credit/debit card. Driver will refuse to deliver to anyone if they consider them to be under the influence of alcohol or drugs and may request photo ID.

Delivery Costs and Times

Orders must be received by 2pm Monday-Friday to be processed the same day. Any item ordered after 2pm, at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

Box of up to 24 bottles / 48 cans

UK Mainland - Parcelforce Courier - £5.99      

BFPO Addresses

We are not able to deliver to BFPO addresses

Country Exclusions

Please note, due to strict regulations we only ship to UK addresses.


Scottish Highlands & Islands Postcodes

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

What to Expect When You Place an Order 

As soon as you place an order, you will receive an order confirmation email from Dark Revolution and you will receive another email when it has been dispatched (with a text message on the day of delivery if your parcel is shipped with ParcelForce). Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.


Returns, Refunds and Cancellations

If goods are to be returned to Dark Revolution, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse. Contact us at contact@darkrevolution.co.uk if you would like to return your goods back to us and we will help you to do this.

If there is a problem with your order or items are faulty, you must inform Dark Revolution within 30 days of receipt of the order to obtain a refund. To report a problem please contact the help desk at contact@darkrevolution.co.uk. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk contact@darkrevolution.co.uk and we will issue either a resend of the order, or a full refund, whichever is preferable. We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order. This does not affect your statutory rights.